Refund policy

Organilicious Return & Refund Policy

We’re here to make your experience smooth — and if things go wrong, we make it right. No fine print, just facts.

Changed your mind before we ship?

Totally okay. If your Organilicious order hasn’t left our warehouse, just cancel it. You’ll get a full refund. No questions asked.

Didn’t receive your order?

Sometimes things don’t go as planned. If your order comes back to us because:

You weren’t available during delivery, or
The address couldn’t be reached,

Organilicious will issue a full refund once the product is returned by the courier partner.

Different product received?

We understand your concern and are here to help.

Because of the nature of our products, we accept returns on parcels that have been wrongly shipped— unless they’re defective, damaged, or used. This is to ensure the highest safety and hygiene for all our customers.

If you received a damaged or incorrect item, please share a clear video of the product at the time of delivery. This helps us resolve the issue quickly and fairly.

In case your order contains multiple items and only one Organilicious product is damaged, missing, or defective, we’ll be able to refund or replace only that specific item.

Refund approval is subject to timely concerns raised.

How do refunds work?

Prepaid Orders (Card, UPI, Netbanking): Refunded to your original source within 7–9 working days.
Cash on Delivery (COD): Our team will contact you for your bank details. Refund will be processed directly to your account.
Shipping Charges (if any): These shall be only non-refundable in case of failed delivery or customer refusal.